In August 2017 the Financial Conduct Authority (FCA) announced changes to their complaints handling rules which means you can now also:

• Complain even if PPI was not mis-sold or you do not think it was mis-sold
• Complain even if you had a previous Complaint about mis-selling of PPI rejected

This means you may be able to claim back a proportion of the money you paid for PPI, if the Lender earned a high level of undisclosed commission from the sale of the PPI policy and that level of commission was over 50% of the total cost of the PPI.

In fact, the FCA say that on average, 67% commission was charged across the industry. So, we believe that you should be able to reclaim all the commission your Lender received from the sale of your PPI policy and not simply payments above the 50% tipping point.

Some Lenders made Plevin payments where they rejected the PPI mis-selling claim, but refunded any commission charged in excess of 50% – a so-called ‘Plevin’ payment.

You can still make a legal claim for all of the premiums and remaining commission on the basis of an Unfair Relationship being established if the commission payments were not disclosed when the policy was taken out.

If you have previously claimed on your PPI and your Lender offered you full redress, they were required to put you in the position you would have been in if the PPI had not been sold to you. This means the commission has already been refunded and you cannot claim again based on Plevin.

However, if the Lender offered you ‘Comparative Redress’ or a ‘Gesture of Goodwill’, we may still be able to submit a Claim based on Plevin, as potential excess commission may not have been included in this offer.

If your PPI mis-selling claim was initially rejected, we can write to your Lender to find out if your Claim is affected by Plevin. The Financial Conduct Authority (FCA) required all Lenders to write to their customers on or before 29 November 2017 if they were affected by the Plevin ruling. If your Claim was rejected post November 2015, your Lender should have already informed us and you of this and we will be in touch with an update in due course.

You may be eligible to make a Claim if your PPI policy covered repayments on a credit agreement (such as Credit Cards, Loans, Mortgages, Home Shopping Accounts, Catalogues and Finance Agreements) and a commission was earned by the Lender when the policy was sold to you, but your lender failed to make this clear to you at the time..

In addition, your PPI policy had to be taken out before 6 April 2007 and open after 6 April 2008 or taken out after 6 April 2007 (whether or not it was still open on or after 6 April 2008).

Don’t worry, if you’re not sure whether you are eligible, we can still make an enquiry on your behalf.

PPI commission refers to the percentage rate of commission that the Lender applied to your account. You may be entitled to compensation if your lender applied a commission rate at 50% or above to your account. We will investigate your claim against the lender to determine if your lender did apply a commission rate above 50%.

If we are successful in bringing a claim against your lender our fees are as

If we are unsuccessful in your claim, subject to the terms of the agreement you sign with us, we will not charge you for our legal services, we act on a no win no fee agreement.

Although we have a very high success rate in settling cases out of court prior to a trial there may be occasions that you are required to go to court. Should this become necessary, we will instruct a barrister to represent you and we will talk you through the whole process to put you at ease, because we understand that going to court can be a daunting experience.

Following the PPI deadline of the 29 August 2019 the FCA is no longer considering new PPI claims. Your lender will apply the same rules and so we represent the best option in bringing a claim against your lender